Returns is a scheme provided by us and our partners directly. All products listed under a particular category may not have the same return’s policy. Please refer table below on hillsome.com’s return policy.
Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Section 1 – Product Category, Return Window and Actions possible
|Product Category||Return time, Actions Possible and Conditions (if any)|
|Handicraft||7 days from date of delivery
Refund, replacement or exchange
|Health and Wellness||7 days from date of delivery
Refund or replacement
|Beauty Care||7 days from date of delivery
|Daily Needs||5 days from date of delivery
Refund or replacement
|No Returns categories||Few products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
You can call us to our customer care number to know more about non-returnable products.
Section 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|Correct Product||Name/ image/ brand/ article number/ bar code should match and MRP tag should be un-detached and clearly visible.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).|
|Undamaged Product||The product should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
The pickup person will refuse to accept the returns if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.
Section 3 – General Rules for a successful Return
In certain cases where we are unable to process a replacement or exchange for any reason whatsoever, a refund will be given.